Refund policy
No Return Policy
All sales made on OG Thrift are final.
We do not accept returns for:
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Change of mind
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Size issues
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Fit concerns
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Minor color variations
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Minor signs of prior use (as products are thrifted/pre-owned)
By placing an order, you acknowledge and agree that you have read the product description carefully before purchase.
No Exchange Policy
We do not offer exchanges under any circumstances.
As thrift items are one-of-a-kind and limited in quantity, replacements are not possible.
No Cancellation Policy
Orders cannot be cancelled once placed.
Please review your cart, size, and shipping details carefully before completing payment.
No Cash on Delivery (COD)
OG Thrift operates on a 100% prepaid model.
We do not offer Cash on Delivery (COD)**.
Orders are confirmed only after successful online payment.
Damaged or Incorrect Items (Exception Clause)
If you receive:
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A completely wrong item
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A severely damaged item not disclosed in the product description
You must contact us within 24 hours of delivery at:
You must provide:
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Order number
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Clear unboxing video (mandatory)
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Photos of the issue
Failure to provide an unboxing video may result in rejection of the claim.
If approved, we may offer:
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Store credit
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Replacement (if available)
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Refund at our sole discretion
Condition Disclosure
OG Thrift specializes in thrifted and pre-owned apparel.
Customers acknowledge that:
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Minor wear may be present
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Slight color differences may occur due to lighting/screens
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All items are carefully inspected before dispatch
Such variations do not qualify for return or refund.
Legal Compliance
This policy operates in accordance with applicable Indian laws including the Consumer Protection Act, 2019.
Nothing in this policy limits statutory rights available under applicable law.